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Privacy Policy

Your Personal Information

Rak Australia does not share, disclose or sell any personally identifiable information collected at our site with other companies or organisations. Rak Australia does collect some personally identifiable information about you at different times depending on which of its services you may be utilising.

Your Company Information

Unless otherwise specified, Rak Australia does not share, disclose or sell any Company identifiable information collected at our site with other companies or organisations.

Rak Australia does collect some identifiable information about your Company at different times depending on which of its' Services you may be utilising.

From time to time, Rak Australia may enter into joint ventures with certain organisations which are designed to provide the Rak Australia Service as a value added service to their Customer base. At such times, information regarding an individual or a company may be forwarded to our joint venture organisation for internal processing. In such instances, Rak Australia will clearly identify that this will occur whenever such information is requested. Additionally, a statement of intended use will be included for the benefit of the individual completing the Form.

General

Besides the information we may request from you or your Company, we also may collect information that we can use to improve Rak Australia's service and performance. This information does not identify you personally. When you visit a Web page we may automatically record the URL requested, the time and date of request and the browser software being used.

The Use and Disclosure of Personal Information

We use the information we collect about you (either specific or in aggregate) to help us: maintain accurate accounts, provide and change services and billing, answer your inquiries, market services and products, and to help make our services and website useful to you.

Under the Telecommunications Act, 1997 we may not disclose, sell, distribute, rent, licence, share or pass onto any third parties personal information you have provided to us, unless we have your consent to do so. The only times we would use or disclose information is if:

Information Security

While Rak Australia undertakes all reasonable steps to protect your personal information, no guarantee can be given that information sent over the Internet is always 100% secure. Sending and receiving information over the Internet is at the user's own risk, however we will do everything possible to ensure your data security once we receive it.

Accessing or Updating Your Personal / Company Information

Only authorised persons have access to your personal information, which we keep in a secure environment. We realise how important it is for you to be able to control your personal details. You can access your personal information by visiting our protected login pages at http://www.rak.com.au/se_login.cfm. To access or change this information you will need your username and password.

Further Pointers To Protect Your Privacy

Rak Australia will never request your credit card details in an email. Do not ever submit your credit card details in email format.

Always close your browser and log out once you have finished surfing the Net to prevent other people gaining access to your information and correspondence.

Rak Australia has no control over other Web sites we may link to, and we take no responsibility for the conduct of these companies. Always read the Terms and Conditions when using other Web sites. Ensure the confidentiality of your passwords and account details. If unauthorised access of your account occurs please inform us immediately.

Beware of posting personal information in public forums such as Internet chat groups or newsgroups. If you voluntarily disclose personal information it may be collected and used by others.

If you have any questions please contact sales@rak.com.au or telephone (+612) 9997 2311

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@rak.com.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE NameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.